FAQ's |
Our prices are per car please see vehicle capacity for further details.
Can I make a booking on the phone?
Yes, you can make a booking on the phone.
Will you meet us at any time of day?
Yes, we are able to provide you a 24 hours service. There will be no extra charge for unsocial hours. The only time, we charge extra is for the Christmas and New Year period.
Where will I meet your driver at the airport?
Our driver will meet you in the arrival area near the airport information with your name board.
What if the flight is delayed or early?
We will check the flight status on the day and the driver will arrive at the airport 30 minutes after the flight lands. If you have made other arrangements, the driver will arrive according to those arrangements.
What happens if I cannot find my driver?
Having ensured that you have correctly followed the London Airport Transport instructions on your confirmation, contact us on the contact number also supplied on your confirmation.
I have completed a booking form, will I receive an e- mail confirmation?
Yes, we will confirm your booking within 24 hours of receipt. If your transfer is within 24 hours from the time of booking, please call us for quick confirmation.
How early do I need to book my car?
The earlier the better. However, 12 hours would be recommended. If you are making a last minute booking, it is best to call us to confirm.
Can I pay by credit card?
Yes, you may pay by card in advance.
Can I pay the driver cash?
Yes, you may pay the driver cash at the time of pick up.
Can I cancel my booking?
Yes, you can cancel or postpone a booking. Please see Terms and Conditions.
If I have paid by credit card and cancel my booking and will I get a refund?
Yes, you can get a refund. Please Terms and Conditions
What information do you store when I register as a member?
We will only store your personal details such as name, address and contact details (Please note, we do not store any of your credit card details!).
How does your membership discount work?
If you are our member and if you use our service on a regular basis, you can be eligible for a membership discount. This will be reviewed individually by our account managers.
