LondonAirportTransport UK    0203 327 0175
Int    +44203 327 0175

Are you a licensed company?

Yes. We are officially licensed by the public carriage to carry the public.


Do I have to be a member to use your service?

No, anyone can use our service.


Are your prices per car or per person?

Our prices are per car please see vehicle capacity for further details.


Where will I meet your driver at the airport?

Our driver will meet you in the arrival area near the airport information with your name board.


What happens if I cannot find my driver?

Having ensured that you have correctly followed the London Airport Transport instructions on your confirmation, contact us on the contact number also supplied on your confirmation.


What if the flight is delayed or early?

We will check the flight status on the day and meet you according.


We have childen travelling with us, can you provide child/infant seats?

Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.


Can I pay the driver cash?

Yes, you may pay the driver cash at the time of pick up.


Can I pay by credit card?

Yes, you may pay by card in advance.


Can I make a booking on the phone?

Yes, you can make a booking on the phone.


I have completed a booking form, will I receive an e- mail confirmation?

Yes, we will confirm your booking within 24 hours of receipt. If your transfer is within 24 hours from the time of booking, please call us for quick confirmation.


How early do I need to book my car?

The earlier the better. However, 12 hours would be recommended. If you are making a last minute booking, it is best to call us to confirm.


Can I cancel my booking?

Yes, you can cancel or postpone a booking. Please see Terms and Conditions.


If I have paid by credit card and cancel my booking and will I get a refund?

Yes, you can get a refund. Please Terms and Conditions


Is gratuity included in the price?

No. It is at the passengers discretion.


How does your membership discount work?

If you are our member and if you use our service on a regular basis, you can be eligible for a membership discount. This will be reviewed individually by our account managers.