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Frequently Asked Questions

Yes. We are officially licensed by the public carriage to carry the public.

No, anyone can use our service.

Our prices are per car please see vehicle capacity for further details.

Our driver will meet you in the arrival area near the airport information with your name board.

Having ensured that you have correctly followed the London Airport Transport instructions on your confirmation, contact us on the contact number also supplied on your confirmation.

We will check the flight status on the day and meet you according.

Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer.

Yes, you may pay the driver cash at the time of pick up.

Yes, you may pay by card in advance.

Yes, you can make a booking on the phone.

Yes, we will confirm your booking within 24 hours of receipt. If your transfer is within 24 hours from the time of booking, please call us for quick confirmation.

The earlier the better. However, 12 hours would be recommended. If you are making a last minute booking, it is best to call us to confirm.

Yes, you can cancel or postpone a booking. Please see Terms and Conditions.

Yes, you can get a refund. Please Terms and Conditions

No. It is at the passengers discretion.

If you are our member and if you use our service on a regular basis, you can be eligible for a membership discount. This will be reviewed individually by our account managers.